Your software just raised its price. Do this next.
The email arrives: "We're updating our pricing." You have until renewal to decide. Work through this list before you pay the new price.
- Find the real increase. Work out your new yearly cost (seats × new price × 12, plus add-ons) and the difference from last year.
- Check your renewal date. That's your deadline. Put it in your calendar a week early.
- Look for a grandfather clause. Some vendors keep existing customers on the old price for a while. Check the fine print.
- Remove unused seats before renewal, so you don't pay the new price for people who've left.
- Ask for a discount. Reply and ask to keep your current price, or for a discount on a yearly plan. Vendors often say yes to keep a customer.
- Check if a lower plan works. The hike may come with features you don't need.
- Price out a twin. Look up the tool and see which cheaper options do the same job.
- Export your data now. Even if you stay, have a copy.
- Decide one week before renewal. Stay, downgrade or switch. Don't let it renew by default.